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How do I return a product?

If you would like to return a product purchased on unitehair.co.uk you may do so within 30 days of purchase. In order to return a product please email unite@laceys.biz to obtain a return authorization form.

Products returned without prior authorization will not be accepted. UNITE is not responsible for any lost or stolen returns – when sending back your exchange or return items please be sure to add insurance to your shipment.

We will process your return as quickly as possible; however, it may take up to 5-7 business days for the return to be processed. Refunds are credited to the original payment card only.

Note: Products purchased on our site cannot be returned to our salons or distributors. All shipping fees are non-refundable.

All returns should be shipped to:

Unit 4, 5 & 6 The Markham Centre, Station Road, Theale, Reading, Berkshire, RG7 4PE


If you are a UNITE salon and need to make a return please contact your UNITE Sales Representative for details. 

If you have a question about a return, please contact us at +44 (0)118 930 2338 or email unite@laceys.biz


If your order arrives damaged please contact us at  +44 (0)118 930 2338 or email unite@laceys.biz for assistance.

Please provide your order number so we can quickly reference and resolve it, and please be sure to keep your

damaged items for reference.