How do I return a product?

If you would like to return a product purchased on you may do so within 30 days of purchase. In order to return a product please email to obtain a return authorization form.

Products returned without prior authorization will not be accepted. UNITE is not responsible for any lost or stolen returns – when sending back your exchange or return items please be sure to add insurance to your shipment.

We will process your return as quickly as possible; however, it may take up to 5-7 business days for the return to be processed. Refunds are credited to the original payment card only.

Note: Products purchased on our site cannot be returned to our salons or distributors. All shipping fees are non-refundable.

All returns should be shipped to:

Unit 4, 5 & 6 The Markham Centre, Station Road, Theale, Reading, Berkshire, RG7 4PE


If you are a UNITE salon and need to make a return please contact your UNITE Sales Representative for details. 

If you have a question about a return, please contact us at +44 (0)118 930 2338 or email


If your order arrives damaged please contact us at  +44 (0)118 930 2338 or email for assistance.

Please provide your order number so we can quickly reference and resolve it, and please be sure to keep your damaged items for reference.